Commerce Basics: Customer Accounts

The sitcom Cheer’s had it correct. It is nice to go where “everyone knows your name.” Customer accounts in the Squarespace Commerce websites work the same way. Once you set up a customer account your name, shipping address, and online order information is saved on the website. Customer accounts make the checkout process much quicker and easier for returning customers.

Customer Accounts can be enabled if:

• your website is currently registered as a Commerce Basic or Advanced plan.

• the SSL setting is set to secure.

  To verify: Home Menu > Settings > Advanced

  Make sure the Secure (Preferred) Security Preference button is checked.

• checkout is enabled on your domain.

Enable Customer Accounts on your website. - This is easy.

Home > Commerce > Customer Accounts

Toggle ON for Customer Accounts

Customer Login

After the website has been enabled with Customer Account customers can log in to their account from the Account on the site’s header. A box will appear welcoming you to the website and will ask you to put your email address and password in to verify. Customers are the only ones to edit their own information.

Deleting a Customer Profile

Home Menu > Profiles

Click on Profile and Click Delete Customer Account

Saving Payment Methods for Customer Accounts

This depends on the which payment processor the Squarespace website uses.

1. Stripe - Customers can save credit card payments securely. The credit card information is saved in Stripe and not Squarespace. Only the last four digits are visible when viewing online.

2. Apple Pay - Apple Pay is a quick checkout that is done through the Apple Pay app.

3. PayPal - If you only have PayPal connected to the website no payment information will be saved. Customers will be directed to the PayPal payment information.

Through the Profiles panel on the website the website owner has access to the customer’s name, email address, and information related to amount spent and order date.

Home Menu > Profiles

When you click on the customer account in Profiles there is an area labeled Internal Notes where the website owner can add customer related notes for the website owner only to view regarding each customer account.

Visitors to your website do not have to set up a Customer Account to purchase items online from your website. Many returning customers will like this option, so the checkout experience is much quicker, and they do not have to key in their name and address each time they purchase a service or item from your store. When ordering online it is nice to have your information populated in fields for faster checkout experience. Good luck!